Home » Help

Sales Defaults


Jack-Bilt offers refunds on Stock items, for the items themselves, shipping charges are non-refundable. Imprinted orders are only considered refundable if there is a discrepancy between the received products, and the proof.



Stock orders may be cancelled any time prior to 1:00 PM Central on the day they are shipped (this is usually the same day for any order placed before noon Central.) Imprinted orders may be cancelled only before production has begun.


Acceptable Artwork

For print purposes (single or 4-color process paper prints), we accept Adobe Illustrator, InDesign, PDF, or EPS files. For full color prints, like photos, we prefer as lossless a format as possible. JPG's are never considered print-worthy. For embroidery, we require a .dst file. Even with these file types, it is possible that the quality of the file provided may not be high enough for a quality print (this is commonly true for placed, embedded jpg files), we will try to work with you on these, however, if there is nothing we can do, or cleanup takes more than an hour, an hourly art charge will be applied.

Here are a few tips to make your visit to our website as enjoyable as possible:

  • Clicking "Home" at any time will take you back to our main welcome page.  You can see the latest news and learn about upcoming events by clicking the "News & Events" button.  To see our current special offers, click the "Specials" button.  Learn more information about our company and its history by clicking the "About Us" button.  Then, see what our customers have to say about our company by visiting the "Testimonials" area.  For our contact information (phone, address, etc.), please click the "Contact" button.  In the "Links" area, you'll find an impressive listing of other websites that we recommend you visit.

  • Be sure to stop by our online showroom to view our featured items.  Click "Showroom" to enter.  If you see something you like, just select the item for more details.  You can then add the item to your cart to request more information or place an order directly from our site!

  • In the "Stores" area, you'll find links to our online company stores.  Click on any of the stores to see what's inside.  You can then get more detailed information on any of the items in the store, request more information from us, or place an online order!

  • To search our vast promotional product database, click the "Search" button.  After you perform your search, you can see detailed information regarding any product.  If you see an item that interests you, you can easily add it to your online cart.

  • Click "View Cart" at any time to review the items in your cart.  Don't forget that you have to check out by clicking "Check Out" in order for your cart to be sent to us.  All of your personal information (including credit card information) will be submitted using industry-standard SSL encryption.

  • If you enjoy visiting our website, we would love for you to tell your friends about it.  Send them a quick message directly from our site by clicking "Tell a Friend" at the bottom of our home page.  We would greatly appreciate it!

  • Your browser must support frames and cookies in order to use all areas of our site.

If you need further assistance using our website, please don't hesitate to let us know!  We're always here to help!