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Refunds

Jack-Bilt offers refunds on Stock items, for the items themselves, shipping charges are non-refundable. Imprinted orders are only considered refundable if there is a discrepancy between the received products, and the proof.

 

Cancellation

Stock orders may be cancelled any time prior to 1:00 PM Central on the day they are shipped (this is usually the same day for any order placed before noon Central.) Imprinted orders may be cancelled only before production has begun.

 

Acceptable Artwork

For print purposes (single or 4-color process paper prints), we accept Adobe Illustrator, InDesign, PDF, or EPS files. For full color prints, like photos, we prefer as lossless a format as possible. JPG's are never considered print-worthy. For embroidery, we require a .dst file. Even with these file types, it is possible that the quality of the file provided may not be high enough for a quality print (this is commonly true for placed, embedded jpg files), we will try to work with you on these, however, if there is nothing we can do, or cleanup takes more than an hour, an hourly art charge will be applied.

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